(Only for hospitals from the host country, Vietnam in 2019)
CRITERIA: The award is for the hospital which in the opinion of the judges is the most improved hospital in the country in which the event is being held. The improvements should primarily be in the areas of customer service and patient safety. However the judges will also consider improvements in areas like continuing employee education, cost reduction, building and equipment maintenance, implementation of a continuous quality improvement program and involvement with the community. In many ways, this award does not differentiate between large and small hospitals and a small hospital should have an equal chance of winning as a large hospital. It also does not differentiate between a public or private hospital - since the award is for the most improved and not the best.